Our Supporter Promise

We will protect your details and privacy

• We will not sell or swap your details with other organisations for marketing purposes unless you have given us permission to do so.
• We do not call people who are part of the Telephone Preference Service (TPS) unless they have given us permission to do so.
• We respect how you wish to be contacted. If you give us instructions, we will always comply.

We will adhere to all industry guidelines and regulations

• We are members of and adhere to the standards of the Institute of Fundraising (IOF).
• We require others acting on our behalf to do the same. We’ll take appropriate action promptly if we find any failure to meet our standards.

We are accountable

• Where we work with third-party agencies, we will provide training and monitor their work. We will act quickly if they do not meet our high standards.
• We monitor and log all comments, concerns or complaints, which we’re pleased to say, are significantly lower than the charity sector average.
• YMCA England & Wales constantly monitors costs and expenditures. We will never forget that donations are given to us in good faith to help young people, and so we work hard to ensure they are used wisely.
• If we make a mistake, we will apologise and do everything we can to put things right. If you are unhappy with anything we’ve done, don’t hesitate to get in touch with us in the first instance. Please be assured that we are regulated by the Fundraising Regulator.